Thank you for purchasing Uncle Jerry’s Pretzels. We are excited to share our handmade pretzels with you, baked in a stone-hearth oven with a 100-year-old recipe.  Our pretzels are extremely fragile. Unfortunately, once they leave our packing facility, some breakage may occur during the shipping process. We do our very best to ensure they get to you without damage by packing them tightly with biodegradable peanuts. Please inspect your package immediately upon receipt. All claims must be filed within 2 business days of delivery.

If damage occurred during shipping, simply send us an email at unclejerryspretzels@gmail.com.  Make sure to include your order number and indicate whether you'd like a replacement order or refund. 

We are not responsible for incorrect or incomplete shipping addresses.  A $17.50 fee will be charged to the customer's credit card for address corrections after shipping.